from 350+ Google reviewsWater Damage Restoration FAQs
Response & Availability
Pricing & Insurance
Restoration Process
Health & Safety
Team & Service Area
How quickly can you get to my property?
We answer calls 24 hours a day, every day of the year, and a technician is typically at your door within 60 minutes. Water spreads fast, so the sooner we start extraction, the less damage you’re left to repair.
Are you available at night, on weekends, and on holidays?
Yes. Disaster doesn’t keep business hours, and neither do we. Our team is on call 24/7/365, so you’ll always reach a real person when water damage strikes.
Do you handle both mitigation and rebuild?
Yes. We can coordinate mitigation, cleanup, and reconstruction under one workflow, so you are not juggling multiple contractors through the process.
Do you charge for an inspection or an estimate?
No to both. The inspection, where we come to your home and assess the damage, is free. The written estimate of what the work will cost is also free. You’ll know exactly what the job involves and what it should cost before any work begins, with no obligation and no upselling.
How does billing work with my insurance company?
We document the loss with photos and moisture readings, write the estimate in Xactimate, the same software your adjuster uses, and bill the carrier directly. You typically pay your deductible and we handle the rest of the paperwork.
How long does water damage restoration take?
Drying takes three to five days for most homes. Larger losses with demolition or contents work run longer. You get a timeline at the inspection and updates at every daily check.
Will you move and protect my belongings?
Yes. We move furniture out of affected areas, block or pad what stays, and document the condition of your contents before work begins.
Do I need to be home while the equipment runs?
Not all day. We schedule a short daily visit to take readings and adjust equipment, and we work around your schedule.
I just had water damage. Should I worry about mold?
If drying started within 24 to 48 hours, your risk is low. If water sat longer than that, or anything still smells musty after drying, get it checked. Mold prevention is one of the main reasons fast extraction matters.
Is the water in my home dangerous?
It can be. Even clean supply line water picks up contamination as it sits, and anything from a drain, sewer, or outside flooding is a health hazard. Keep kids and pets out of wet areas and let our crew assess the water category before you wade in.
Are you licensed, insured, and certified?
Yes. Complete Restoration is fully licensed and insured, and IICRC certified, the industry standard for water damage restoration. That means every job is done to recognized professional standards from start to finish.
What areas do you serve?
Complete Restoration serves homeowners and businesses throughout Utah County, Salt Lake County, and Wasatch County, including communities such as Lehi, Draper, Sandy, Riverton, Herriman, Eagle Mountain, and Park City, among others. If you’re not sure whether you’re in our coverage area, give us a call and we’ll let you know.
Damage won’t wait. Neither do we.
Call now for free 24/7 emergency response — a real local technician answers, every time.